Shipping / Delivery

There is a one time charge of $5.00 on Singpost Registered Mail is available on all
orders for delivery in Singapore.

Free shipping for order above $50.00.

Delivery times range from within 3-7 working days and for Customise Name
Jewellery 14-21 working days.

As soon as your order is dispatched from our shipping department, you will receive
an email on the tracking number from us or our courier partner.  If we are unable to
meet the estimated delivery date we shall not be liable for any losses, liabilities,
costs, damages, charges or expenses arising out of late delivery.

Alternatively, customers may contact us and request to self pick up items at our
retail outlets (Singapore) islandwide after 5 days.

In the rare circumstance that your item has a defect or is missing from your order
please contact customer service on katrina.metallurgy@gmail.com or 65 6283 8185.

SHIPPING DEPARTMENT  
Our shipping department is open from Monday - Friday.  Orders must be placed by
4pm local time for it to go out on the next following day.  Orders placed on Saturday,
Sunday or Legal Holidays will be shipped out the following normal business day.  

INTERNATIONAL ORDERS
Due to Individual Brand Distribution and Territory Rights,
All INTERNATIONAL ORDER is subject to confirmation.   We will advise accordingly
through email.   We ship international orders through FEDEX international Economy
and Priority Service.  Customs Duties, Taxes and other import Fees may be
imposed by the destination country.  These charges must be borne by the recipient;
we have no control over these charges and cannot predict what they may be.  
For further inquiries about shipping outside Singapore, contact customer service on
katrina.metallurgy@gmail.com or 65 6283 8185.  Representatives are
available 10.30am - 6pm Monday - Friday.

 

Brands